At CGR Products, we see our website as an extension of our personal outreach to customers. In this blog, we hope to open a digital conversation with you in which we can explain a little more about the advantages of our products, and industry topics in general. We look forward to building a relationship with you!
In 1963, Carolina Gasket & Rubber Company opened their doors in Greensboro, North Carolina. Focusing on gaskets for the textile industry, the company grew and grew, and in 1990 acquired Valley Products in Decatur, Alabama. Last year we acquired EG Gaskets in Wisconsin. We are now known as CGR Products, profitably operating in all three locations.
How does a business stay successful in today’s competitive climate? Having top quality products, good service, and a competitive price may not be enough. CGR has a plan and it can be summed up in one word: responsiveness.
CGR is making a conscious effort to improve our professional responsiveness at every level. How fast can a quote be returned to a customer? How can lead times on projects be shorter without compromising quality? Are phone calls and inquiries being responded to in a timely manner? The right answers to these questions are the top priority of CGR Products, both for the satisfaction of our customers and the continued success of the company as a whole.
You don’t have to take our word for it. CGR has gone straight to our clients, who nearly unanimously responded that responsiveness is greatly important to their needs. We’re listening. When it comes tothe response to our customers, we’re measuring lead times, response times and everything in between. The future success of CGR rests in the hands of our clients, and we are working to make our top quality products and services faster and better all the time.
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